Return policy

Our policy, complying with current regulations, the buyer has 14 calendar days to exercise the right of withdrawal, without having to justify its decision and without penalties for its exercise.

The refund of the amount will be made through the same payment method with which the user made the purchase.

The returned product must be in the same condition in which it was received as well as its packaging, that is, in perfect conditions and of course it will not be damaged, beaten, with stickers, jealousy or with fake evidence of use that prevents the sale of the product again. same product. To send the same must be made in an appropriate packaging to protect it during the journey.

Before making any return contact us to request a return number, after receiving your package we will contact you to advise you in the return process. Returns will not be accepted without checking the condition of the merchandise.

If the cause of the return was that the returned item does not correspond to what was requested in the order, the online store PadelAndHelp will bear the costs of the return and new shipment, otherwise you must send the goods by their means once the return is approved .

The customer can always make any return for their means and risk, in which case the return costs will be FREE, it is the obligation and responsibility of the customer that the goods arrive in perfect condition, if the goods arrive damaged PadelAndHelp will not be responsible for the damages, and must arrive within 14 calendar days to the date of purchase to our facilities, in the case that this is not the case, the return will not be accepted and the client will have to pick it up by his means.

No return will be accepted if it has not been previously authorized by PadelAndHelp and returns that are sent to PadelAndHelp without authorization or due freight will not be accepted, in these cases we will automatically reject the receipt of the package, to make any return you must first contact us us through the contact form.