These general sales conditions are strictly applied to all sales of products made by the online store PadelAndHelp. Any order made to the online store PadelAndHelp necessarily implies, as an essential, decisive and essential condition, the unreserved acceptance by the customer of the General Sales Conditions of the PadelAndHelp online store in force on the day the corresponding order is placed. . In addition, the customer acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, except in those cases in which new conditions are brought to their attention by the online store PadelAndHelp . The fact that the online store PadelAndHelp does not resort at any time to any of the present conditions can not be interpreted nor will it be equivalent to waiving recourse to them in the future or in the past. The interpretation and execution of the conditions, as well as all acts resulting from them, will be subject to Spanish law, unless there are public order provisions that are contrary to this.


The prices published in the online store PadelAndHelp are in Euros. All prices are inclusive VAT applicable on the day of the order, any change of VAT rate will be applied automatically to the prices of products for sale in the online store PadelAndHelp. The offers on products for sale in the PadelAndHelp online store will be shown in the "Offers" section or it will be indicated in the product file and, if not indicated otherwise, they will be valid as long as they are displayed on the screen. The discount vouchers will have a validity and special conditions for their use. Consult the specifications of each voucher before using it.

Payment Methods

When making the order, the customer can freely choose to pay the purchases made in the online store PadelAndHelp by: Wire transfer PayPal Cash on delivery By credit or debit card through the virtual POS. Sequra, Deferred payment or payment in 7 days after receiving the merchandise, the shipment can be delayed 24h if there is no confirmation from the financial.   No reservations or sales of cash on delivery products will be accepted for those products that are launched in PREORDER, products that are offered before going on sale.


The offers presented by the online store PadelAndHelp are valid within the limit of available stocks and the dates established for that offer. The online store PadelAndHelp reserves the right to modify the product assortment depending on the difficulties imposed by its suppliers. PadelAndHelp will try to offer the most accurate descriptions of the products offered in the online store, which are always provided by the manufacturer, but will not be responsible for any erratum, photo or possible inaccuracy in the characteristics of the products, if you have any questions, we recommend always contacting by phone or email with PadelAndHelp to verify with accuracy any characteristic of the product before the product is shipped.

User Registration

To browse the store and add products to the cart, it is not necessary to be registered. However, to make the purchase it will be necessary to register as a user. We will request your personal data to generate your customer file, such data will be protected by virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data. Only people over 18 years old can register. With your user account you can make purchases and benefit from the discounts, promotions and gifts we offer our customers. In your account you can check the history and details of your orders, your shipping addresses, your means of payment, your discount vouchers, etc.

Purchasing process

To buy in the online store PadelAndHelp will be necessary to be a registered user and over 18 years. Add all the products you want in your cart, later to make the purchase click on "Confirm". We will ask for the shipping address and the customer's address (you can use the same address for both). Subsequently, you will be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary). Finally you must choose the payment method, either by bank transfer, cash on delivery, PayPal or debit or credit cards.


The repair and replacement will be free for the user. This free will include the necessary expenses made to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the related costs